Singapore, 20 March 2026 – Telkomsel has won two awards at the Asian Telecom Awards 2026, namely Telecom Company of the Year and Technology Innovation of the Year. These recognitions affirm Telkomsel’s consistent effort in delivering customer‑centric innovations while supporting the growth of Indonesia’s digital industry. The awards evaluate strategy, implementation excellence, and tangible impact on customers and the broader ecosystem, making them one of the benchmark recognitions for telecom operators in Asia.
Telecom Company of the Year: AI‑Driven Reliability and More Responsive Services
Telkomsel has deployed more than 100 AI/ML use cases across network operations, customer service, sales, and IT automation. As a result, its Autonomous Network can predict and resolve potential disruptions in real time, reducing downtime by up to 3x and accelerating incident response by more than 40%, ensuring smoother and more stable streaming, gaming, work, and other digital activities. AI‑powered automation in customer care, driven by intelligent virtual assistants – Veronika and Ted – has lowered resolution costs by 78% while significantly enhancing customer satisfaction.
Technology Innovation of the Year: The First, Secure, OTP‑Free Verification
Telco Verify 2.0 introduces the world’s first SIM‑based number verification integrated with Google Firebase Authentication, enabling instant and automatic app login while protecting users from risks such as OTP interception, SIM swap, and account takeover. This solution enhances security for sectors like banking, fintech, e‑commerce, and digital services, and supports the GSMA Open Gateway initiative to standardize access to telecom capabilities for developers.
Joyce Shia, Chief Information Technology Officer at Telkomsel, stated “These awards reaffirm Telkomsel’s commitment to strengthening digital trust and delivering safer, simpler, and more seamless experiences for the Indonesian people. Through Telco Verify, we provide carrier‑grade authentication that protects users while supporting digital ecosystems such as banking and fintech. Alongside more than 100 AI use cases deployed across our network and customer service operations, we continue to evolve into a trusted digital enabler that supports a more inclusive and innovative digital future for Indonesia.”
About the Asian Telecom Awards
The Asian Telecom Awards is an annual recognition program honoring telecom operators and service providers in Asia that demonstrate innovation, service excellence, and impactful contributions to the digital ecosystem. The judging process is conducted by an independent panel assessing strategy, execution quality, and impact on customers and the industry.
More information is available at: asiantelecom.com/event/asian-telecom-awards.
