paket-darurat

Borrow Talk Time, Pay Back Later

No worries, you can still make phone calls, send SMS, and use internet data when running out of credit balance with Paket Darurat.

How to Activate Paket Darurat Telkomsel

  1. Open MyTelkomsel App, go to “Shop”.
  2. Choose “Special for You” menu.
  3. If your number is eligible, you will see Paket Darurat offer.
  4. Activate Paket Darurat, and wait for the notification via SMS from 5111.
  5. You can use Paket Darurat according to its validity period.
  1. Paket Darurat will be offered via SMS from 5111 when you run out of credit balance and if you meet the criteria to receive this service.
  2. If you agree to receive this service, reply “YES”.
  3. You will receive Paket Darurat activation notification.
  4. You can use Paket Darurat according to its validity period.
  1. Dial *505# via your phone.
  2. If you meet the criteria, Paket Darurat menu will show up and if you don’t see the menu, it means your number is not eligible to buy Paket Darurat.
  3. Activate Paket Darurat by typing "1".
  4. Wait for the notification from 5111 informing that your package has been activated.
  5. You can use Paket Darurat according to its validity period
  1. Make sure you use a prepaid number (simPATI, KARTU As, or Loop).
  2. Make sure your remaining quota has run out and your credit balance is less than Rp10,000.
  3. Open Facebook on your smartphone.
  4. Activate Free Mode, click "Open Free" in the top right corner.
  5. In the Free Mode, photos and links will not be displayed.
  6. Click "View Photos" or "Use Data to View Photos".
  7. Paket Darurat offer will appear if you meet the criteria to receive this service.
  1. The payment will be automatically carried out on the next credit balance top-up.
  2. You will get a notification via SMS after your credit balance has been deducted with the same amount that you have to pay.

Activate via MyTelkomsel App

  1. Open MyTelkomsel App, go to “Shop”.
  2. Choose “Special for You” menu.
  3. If your number is eligible, you will see Paket Darurat offer.
  4. Activate Paket Darurat, and wait for the notification via SMS from 5111.
  5. You can use Paket Darurat according to its validity period.

Activate via SMS

  1. Paket Darurat will be offered via SMS from 5111 when you run out of credit balance and if you meet the criteria to receive this service.
  2. If you agree to receive this service, reply “YES”.
  3. You will receive Paket Darurat activation notification.
  4. You can use Paket Darurat according to its validity period.

Activate via USSD Menu

  1. Dial *505# via your phone.
  2. If you meet the criteria, Paket Darurat menu will show up and if you don’t see the menu, it means your number is not eligible to buy Paket Darurat.
  3. Activate Paket Darurat by typing "1".
  4. Wait for the notification from 5111 informing that your package has been activated.
  5. You can use Paket Darurat according to its validity period

Activate via Facebok

  1. Make sure you use a prepaid number (simPATI, KARTU As, or Loop).
  2. Make sure your remaining quota has run out and your credit balance is less than Rp10,000.
  3. Open Facebook on your smartphone.
  4. Activate Free Mode, click "Open Free" in the top right corner.
  5. In the Free Mode, photos and links will not be displayed.
  6. Click "View Photos" or "Use Data to View Photos".
  7. Paket Darurat offer will appear if you meet the criteria to receive this service.

Payment Process

  1. The payment will be automatically carried out on the next credit balance top-up.
  2. You will get a notification via SMS after your credit balance has been deducted with the same amount that you have to pay.

Paket Darurat Package Details

Price Internet Quota Voice Quota (to Telkomsel number) SMS Quota
(to Telkomsel number)
Validity Period
Rp1,000 100MB 10 minutes 10 SMS 1 day
Rp2,000 250MB 15 minutes 15 SMS 1 day
Rp3,000 300MB 30 minutes 20 SMS 1 day
Rp5,000 500MB 50 minutes 25 SMS 1 day
Rp7,000 300MB 30 minutes 20 SMS 2 days
Rp10,000 400MB 50 minutes 50 SMS 2 days
Rp13,000 500MB 60 minutes 100 SMS 3 days
Rp15,000 600MB 50 minutes 100 SMS 3 days
Rp18,000 750MB 50 minutes 100 SMS 3 days
Rp20,000 900MB 50 minutes 100 SMS 3 days
Rp35,000 1GB 30 minutes 150 SMS 7 days
Rp50,000 1.5GB 30 minutes 150 SMS 7 days

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  • FAQ

  • Terms & Conditions

What is Paket Darurat?

Paket Darurat (emergency package) is a combo package of voice, SMS, and internet that can be activated when you are out of credit balance and you can pay it later. You can immediately use the package, and the payment will be automatically deducted from your credit balance on the next credit balance top-up.

How do I activate Telkomsel Paket Darurat?

You can activate Paket Darurat via MyTelkomsel App, SMS, USSD Menu/UMB *505#, or Facebook.

Can I activate Paket Darurat more than once?

Yes. As long as you have paid the previous Paket Darurat bill and meet the service criteria, you can activate this service in a maximum of 5 times in 30 days.

If I activate Paket Darurat more than once, will the remaining quota from the previous package be accumulated?

No, the previous Paket Darurat will be terminated.

Will Paket Darurat extend my Telkomsel card active period?

No, Paket Darurat activation will not extend your Telkomsel card active period.

Can I pay Paket Darurat using Transfer Pulsa?

No, payment will be processed only with regular credit balance top-up.

I have tried to activate Paket Darurat, but I did not receive a notification via SMS. Why?

The system will regularly check the numbers that meet the criteria. If you did not receive any notification via SMS, it means your number is no longer eligible to buy Paket Darurat.

I activated Paket Darurat before and but my credit balance has not been deducted when I top-up to pay it back. How do I pay Paket Darurat bill?

  • Customers are given a maximum of 120 days to make a payment.
  • If within 120 days you haven’t paid, the system will send an SMS to confirm a credit deduction.
  • Confirm your payment by replying the SMS with: BAYAR and send to 5111. Your credit balance will be deducted.
  • If you did not reply, or at the time of deduction your credit is not enough, the system will wait until you top-up your credit balance and then deduct it automatically as payment.

Can Paket Darurat be used while I am abroad (international roaming)?

No, it cannot be used when you are abroad.

Who can activate Paket Darurat?

Paket Darurat is available to Telkomsel users that meet the following criteria:

  • Prepaid customer (simPATI, KARTU As, or Loop).
  • Actively using Telkomsel number for more than 60 days.
  • Meet the criteria of frequency, top-up amount, monthly average use, and other criteria determined by Telkomsel.
  • Does not have unpaid Paket Darurat bill.

Can I pay Paket Darurat with installment scheme?

For Paket Darurat worth Rp7,000 more, you can pay with installment scheme. If you top-up your credit balance less than the bill you have to pay, your credit balance will be deducted and the remaining bills will be invoiced during the next credit balance top-up.

Are there any extra fees to get Paket Darurat?

No, you will need to pay for the package tariff only.

Can data/internet package top-up be used for Paket Darurat payment?

No, other than regular credit balance, other top-up (for example: data/internet package purchase/renewal) can’t be deducted for Paket Darurat payment.

Can I transfer my Paket Darurat to another number?

No, you can only consume it by yourself.

I have activated Paket Darurat before, why can’t I activate it again?

It means you are no longer eligible to buy this service, as explained on the previous point.

How do I get Telkomsel Darurat Credit?

Telkomsel Paket Darurat Credit can be activated by prepaid customers (simPATI, KARTU As, and Loop) who are active for more than 60 days and meet the eligibility criteria based on the assessment, such as top-up amount, monthly use of credit, and other criteria based on Telkomsel's policies. Activate Paket Darurat Credit by dialing *500*5#.

  1. Paket Darurat is valid for prepaid customers (simPATI, KARTU As, and Loop) who:
    • Are actively using Telkomsel number for 60 days.
    • Do not have unpaid Paket Darurat bill.
    • Meet the criteria of frequency and top-up amount.
    • Meet the criteria of monthly average use.
  1. If you top-up data/internet package instead of regular credit balance, your credit balance can’t be deducted for Paket Darurat payment.
  2. This service can only be activated in Indonesia.
  3. Subscription scheme and validity period is following each service’s confirmation in the beginning of purchase.
  4. For further information regarding Paket Darurat, please contact Customer Service.