Paket Darurat is a combo package (voice, SMS, internet) that can be bought even when you are out of credit balance and you can pay it later. You can immediately use the package once it has been activated, and the payment will be automatically deducted from your credit balance once you recharge it.

No, it cannot be used when you are abroad.

Paket Darurat is available to Telkomsel user that meets the following criteria:

1. Prepaid customer (simPATI, KARTU As, dan Loop).
2. An active Telkomsel user for more than 60 days.
3. Meet the criteria of frequency, recharge amount, monthly average use, and other criteria determined by Telkomsel.
4. It does not have outstanding Paket Darurat.

Paket Darurat can be activated via MyTelkomsel App, UMB *500*5# or SMS.

For Paket Darurat worth Rp7,000, Rp10,000 or more, you can pay with installment scheme. If you recharge your credit balance less than the bill you have to pay, your credit balance will be deducted and the remaining bills will be invoiced during the next credit balance recharge.

No, you will need to pay for the package tariff only.

Yes, as long as you have paid the previous Paket Darurat bill and meet the service requirements. You can activate this service maximum 5 times in 30 days.

No, the previous package will be terminated.

No, Paket Darurat activation will not extend Telkomsel card active period.

No, other than phone credit recharge (for example: data/internet package purchase/renewal) will not be able to be deducted for Paket Darurat payment.

No, payment will be processed only with phone credit balance recharge/top up.

No, you can only consume it by yourself.

The system will regularly check the numbers that meet our criteria. If you did not receive any notification SMS, it means your number is no longer eligible to buy Paket Darurat.

It means you are no longer eligible to buy this service, as explained on the previous point.