1. Personal
  2. Value Added Services

  3. Paket Darurat

paket darurat

Have No Credit Balance? Get Paket Darurat!

You can still make phone calls, send SMS, and use internet data when running out of credit balance with Paket Darurat.

How to Activate

Via UMB

  1. Access *500*5#.
  2. You will get Paket Darurat offer in accordance with your profile.
  3. Reply “1” to purchase Paket Darurat.
  4. You will receive Paket Darurat notifications activated.

Via SMS

  1. Paket Darurat offers will be sent via SMS when you run out of credit balance.
  2. You will get Paket Darurat offer in accordance with your profile.
  3. Reply “YES” to SMS offering.
  4. You will receive Paket Darurat notifications activated.

Payment

  1. Payment of the Paket Darurat will be automatically carried out on the next top up.
  2. Not valid for top-up other than credit balance (for example: data package) or balance transfer.

How to Activate

Via UMB

  1. Access *500*5#.
  2. You will get Paket Darurat offer in accordance with your profile.
  3. Reply “1” to purchase Paket Darurat.
  4. You will receive Paket Darurat notifications activated.

Via SMS

  1. Paket Darurat offers will be sent via SMS when you run out of credit balance.
  2. You will get Paket Darurat offer in accordance with your profile.
  3. Reply “YES” to SMS offering.
  4. You will receive Paket Darurat notifications activated.

Payment

  1. Payment of the Paket Darurat will be automatically carried out on the next top up.
  2. Not valid for top-up other than credit balance (for example: data package) or balance transfer.

Package Details

 
Tariff
Internet
Phone
(to fellow Telkomsel number)
SMS
(to fellow Telkomsel number)
Period
Rp1,000 50MB 10 minutes 20 SMS 1 day
Rp2,000 350MB 30 minutes 20 SMS 1 day
Rp3,000 350MB 75 minutes 30 SMS 1 day
Rp5,000 500MB 75 minutes 30 SMS 1 day

Transfer Pulsa

Transfer pulses to friends who are short of credit, and receive pulses when you need them.

*858# Details

  • FAQ

  • Terms & Conditions

What is Paket Darurat?

Paket Darurat is a service that makes it possible to stay connected even when you are out of credit balance. Activate Paket Darurat so you can make phone calls, text messages, and access the internet according to the quota available even if you are running out of credit.

Who can activate Paket Darurat?

Paket Darurat is available to Telkomsel user that meets the following criteria:

  1. Prepaid customer (simPATI, KARTU As, dan Loop).
  2. Active using Telkomsel number for more than 60 days.
  3. Does not have outstanding Paket Darurat.
  4. Meet the criteria of frequency and recharge amount.
  5. Meet the criteria of monthly average usag

How can I get Paket Darurat?

Paket Darurat can be accessed through dialling *500*5# or SMS. Paket Darurat offer by SMS will be offered to eligible user who experience the following conditions:

  1. Failed to make phone calls or sending SMS caused by low phone credit balance.
  2. Out of phone credit when using data/internet.
  3. Failed to activate services caused by low phone credit balance.
  4. Other failed transaction that is caused by low phone credit balance.

How do I pay Paket Darurat?

Paket Darurat payment will be done automatically on the next phone credit top up.

Are there any extra fees to get Paket Darurat?

No, you will need to pay for the package tariff only.

Can I receive Paket Darurat offer more than once?

Yes, as long as the user has paid Paket Darurat previous bill and meet service requirements.

Will Paket Darurat extend active period of user’s Telkomsel?

No, Paket Darurat activation will not extend Telkomsel card active period.

Can data/internet package top up be used for Paket Darurat payment?

No, top up other than phone credit (for example: data/internet package top up) will not be able to be deducted for Paket Darurat payment.

Can I pay Paket Darurat using Transfer Pulsa?

No, payment will be processed only with phone credit top up.

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  1. Valid for prepaid customers (simPATI, KARTU As, dan Loop)
  2. Active using Telkomsel number for 60 days
  3. Does not have Paket Darurat bill.
  4. Meet the criteria of frequency and recharge amount.
  5. Meet the criteria of monthly average usage.       
  6. Customer who top up other than phone credit (for example: data/internet package top up) will not be able to be deducted for Paket Darurat payment.
  7. This service can only be activated in Indonesia.
  8. Subscription scheme and active period is following each service’s confirmation in the beginning of purchase
  9. For further information regarding Paket Darurat please contact Customer Service on FB.com/telkomsel.

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