No worries when you’re out of credit or data quota. Activate Paket Darurat to keep making calls, sending SMS, or accessing the internet even when you’re abroad—and pay later after topping up your credit.
Running out of credit when you need to buy digital services is no longer a problem. Activate Saldo Darurat as your emergency balance to keep enjoying video, music, or games now—and just pay later!
If your number meets the criteria, Paket Darurat options will show up.
Choose the package you prefer and confirm your purchase.
After successfully purchasing Paket Darurat, you will get a notification via SMS from 5050.
You can use Paket Darurat according to its validity period. Your credit balance will be deducted later during payment.
Via SMS
Via SMS
Make sure you’re using a Telkomsel PraBayar (prepaid) card.
When you run out of credit balance or data quota, you will receive a Paket Darurat offer via SMS from 5050.
If you agree to receive this service, reply with the keyword as instructed on the SMS.
You will receive a Paket Darurat activation notification from 5050.
You can use Paket Darurat according to its validity period. Your credit balance will be deducted later during payment.
Via UMB
Via UMB
Make sure you’re using a Telkomsel PraBayar (prepaid) card.
Dial *505# via your mobile phone and choose the Paket Darurat menu.
If you meet the criteria, the Paket Darurat menu will show up.
Choose the package you want and wait for the SMS confirmation.
You will receive a Paket Darurat activation notification from 5050.
You can use Paket Darurat according to its validity period. Your credit balance will be deducted later during payment.
Via Facebook
Via Facebook
Make sure you’re using a Telkomsel PraBayar (prepaid) card.
Make sure your remaining quota has run out and your credit balance is less than Rp15,000.
Open Facebook on your Android device or via Facebook mobile web, and then access the free version.
Click “Buy Data” at the upper right corner.
Paket Darurat offers will appear if you meet the criteria to receive this service.
Choose the package you want and wait for the SMS confirmation.
You can use Paket Darurat according to its validity period. Your credit balance will be deducted later during payment.
Via Collect Call
Via Collect Call
Make sure you’re using Telkomsel PraBayar (prepaid) card.
Try to make a call when you run out of credit. If you meet the criteria, you will hear a Paket Darurat offer.
If you agree to activate Paket Darurat, press “1”.
You will receive a message notification, asking you to wait.
Wait for the notification from 5050 informing that your package has been activated.
You can use Paket Darurat according to its validity period. Your credit balance will be deducted later on during payment.
Via Active Landing Page
Via Active Landing Page
If you’re a selected PraBayar (prepaid) customer and meet the criteria, you may receive an offer via digital media such as WhatsApp to access this link: tsel.me/505. If you click the link, you’ll be directed to an Active Landing Page (ALP). You don’t need an internet quota to access this page.
The landing page will show Paket Darurat offers.
You can choose the Paket Darurat you want to activate. Confirm and recheck your order, and then click “Continue”.
Telkomsel will send an OTP to your number. Please insert the correct OTP and verify.
On the payment page, choose “Pinjam (tanpa biaya)”.
You’ll receive a successful transaction notiifcation and may start using Paket Darurat.
Via Veronika
Via Veronika
Make sure the customer number is a Telkomsel PraBayar (prepaid) number.
Access Veronika via the following link or Veronika's WhatsApp.
If your number fits into the criteria, the Paket Darurat offer will appear if the you type one of the following keywords:
Paket Darurat
Hutang Paket
Utang Paket
Pinjem Paket
Pinjam Paket
Hutang Pulsa
Utang Pulsa
Pinjem Pulsa
Pinjam Pulsa
Loan Paket
Loan Pulsa
Select the desired Paket Darurat option.
Click the “Buy/Activate” option in the menu options.
After that, confirm the Paket Darurat variant you have selected. Click "Yes" if you agree.
After the Paket Darurat has been successfully activated, you will receive an SMS notification from 5050.
The Paket Darurat can be used according to the validity period and credit will be deducted when making payment.
Learn more
What is Paket Darurat?
Paket Darurat (emergency loan package) is a combo package of voice, SMS, and internet that can be activated when you are out of credit balance and you can pay it later. You can immediately use the package, and the payment will be automatically deducted from your credit balance on your next credit balance top-up.
What are the criteria to get Paket Darurat offer?
This package can only be activated by Telkomsel customers who meet the following criteria:
Telkomsel PraBayar (prepaid) customers.
Have been active as a customer for > 60 days and have topped up credit at least once with a nominal value of Rp5,000 in the last 3 months.
Meet the eligibility criteria based on Telkomsel's policy.
Can I activate Paket Darurat more than once?
Yes. As long as you have paid the previous Paket Darurat and meet the service criteria, you can activate this service.
If I activate Paket Darurat more than once, will the remaining quota from the previous package be accumulated?
Yes, if the previous Paket Darurat is still active, the quota will be accumulated.
Will Paket Darurat extend my Telkomsel card active period?
No, Paket Darurat activation will not extend your Telkomsel card active period.
Can I pay Paket Darurat with installment scheme?
Yes, if you top up the credit with a nominal value of less than the bill to be paid, the credit will be deducted from the remaining balance. The remaining bill will be paid at the next top up.
Are there any extra fees I need to pay for Paket Darurat?
No, you will need to pay for the package tariff only. No interest or extra fees.
Can data/internet package purchase be used for Paket Darurat payment?
No, other than regular credit balance, other top-up (for example: data/internet package purchase/renewal) can’t be deducted for Paket Darurat payment.
Can I transfer my Paket Darurat to another number?
No, you can only consume it by yourself.
I have activated Paket Darurat before, why can’t I activate it again?
Our system will regularly check the eligibility of your number. If you can’t activate Paket Darurat, it means you are no longer eligible to buy this service. Please check your previous Paket Darurat bill by dialing *505# then select the “Cek Tagihan/Check Bills” menu (during the trial period, not all customers can do this).
I have never activated Paket Darurat, but my credit was deducted for the Paket Darurat payment. What should I do?
Please contact Telkomsel Customer Service at 188.
Customer Service will provide records of customer transaction data.
If the customer has activated the Paket Darurat and has not paid for a period of more than 60 days, the system will send an SMS notification.
After receiving the SMS notification, within 1x24 hours the system will automatically deduct the customer's credit according to the billed amount.
If at the time of deduction the customer's credit is not sufficient, then the system will wait until the customer tops up credit or receives a credit transfer to then be deducted automatically as a payment.
Can the Paket Darurat be used overseas (International Roaming)?
No, it can only be used domestically. A special Paket Darurat for international roaming will be offered separately. More detailed information is listed in the International Roaming Loan Packages section.
Can I know the usage limit?
No, customers can only activate the Paket Darurat that appears on the offer addressed to the respective customer's number.
Why is the Paket Darurat offered to customers different and changing?
These packages are offered to customers with certain criteria and with different types of offers, thus, enabling each customer to get a different offer.
Can the Paket Darurat be used right away or can it only be used when I don't have credit balance?
When you have purchased Paket Darurat, you can immediately use it without having to wait for the credit to run out.
Paket Darurat payments can be made in part/installments. Is there a certain amount or will my credit be deducted according to the amount of credit I have?
The payment can be made in stages according to the availability of credit you have. However, if you still have unpaid arrears, you can’t reactivate Paket Darurat until the arrears are paid off.
Paket Darurat Terms and Conditions
This service is only for Telkomsel PraBayar (prepaid) customers with predetermined criteria and may change according to Telkomsel policy.
Packages can be activated without deducting credit.
Prices listed include VAT.
After the active period expires, the package does not renew automatically.
Paket Darurat does not extend the active period of prepaid cards.
Paket Darurat data quota cannot be transferred to other customers.
The remaining quota will be considered forfeited if the validity period of the package has expired.
Customers agree to receive bill reminder notifications that will be sent by Telkomsel periodically through a predetermined mechanism.
Credit deductions are made automatically when topping up credit, receiving a credit transfer, the validity period of the package has expired, purchasing another data package, or with other billing mechanisms determined by Telkomsel.
Credit is deducted automatically according to the bill amount and there are no additional fees.
If the customer has not paid the bill after the specified time limit, Telkomsel has the right to temporarily block the number until the customer pays the bill.
If the customer number changes to a Telkomsel Halo (postpaid), then Telkomsel has the right to transfer the outstanding bill to the customer's postpaid bill.
For Paket Darurat, Monetary Balances cannot be used for PAYU (Pay as You Use) transactions.
If customers top up their data package instead of credit balance, it cannot be deducted as Paket Darurat payment.
The package price, quota details, and destination country are subject to change according to Telkomsel’s policy.
For further information about Paket Darurat, please contact Customer Service at 188.