Jakarta, 29 November 2017 – 81 base transceiver stations (BTS) of Telkomsel reaching Mount Agung and surrounding areas continue to function normally to serve customers. In an effort to anticipate the surge of traffic service in the area around the volcano eruption in Karangasem, Bali, Telkomsel deploys eight units of compact mobile base station (Combat) or mobile BTS as well as 83 units of generators as backups which are expected to help maximize service to customers.

In addition to securing network quality, Telkomsel also provides free communication facilities at several refugee camp posts in Karangasem, Klungkung, Gianyar and Singaraja areas. For customers who need credit top-up services and SIM cards, Telkomsel has also deployed Mobile GraPARI (MoGi), Motor Recharge (MoRe), as well as outlets in evacuation posts.

Vice President of Corporate Communications of Telkomsel Adita Irawati said, "Currently, customer can still communicate comfortly and we continue to keep the quality of service remains optimal. We hope that the communications facilities and services that we provide can help communities and those involved in disaster management to bring the current situation to the families as well as to make seamless coordination in the location."

To help the victims of natural disasters in Mount Agung, Telkomsel has also handed over logistics assistance through the National Disaster Management Agency (BNPB) in the form of four units of clean water tank, masks, mineral water, milk, fast food, vitamins, medicines, blankets, and carpets.

"We are continuing to coordinate intensively with BNPB to anticipate the development of conditions in disaster areas," added Adita.

The Karangasem Regency is supported by more than 200 BTS, of which more than 30 of them are eNode B (BTS 4G) to guarantee higher quality data services.

Mount Agung activity has been increasing since last Saturday (25/11), where the magmatic phase eruption and thick ash cloud penetrate the height of 2,000-3,400 meters from the top of the crater. BNPB has also increased the status of Mount Agung to "Beware" since Monday (27/11).