Jakarta, 22 June 2017 – Continuing an annual tradition, this year Telkomsel held Mudik (annual homebound exodus) Bareng program which dispatched more than 8,000 people consisting of customers, customer service officers and their families and the general public.The mudik participants return to their homes using various modes of land, sea and air transportation.
A total of 400 customers in Jakarta are dispatched to 12 cities using Garuda Indonesia and Citilink aircraft. Meanwhile, 2,000 traders in PD Pasar Jaya and 700 outlet join mudik with bus from Jakarta to various locations in West Java, Central Java, and East Java.
Customers in Sumatra have the opportunity to go home by land, sea or air. For the land route 120 customers will be departed using four Damri buses from Bandar Lampung to Bandung and Yogyakarta, while for sea lane, 400 customers will use MV Baruna from Batam to Tanjung Pinang. Telkomsel also cooperates with partners to provide special rates for 1,000 customers that will take the Kualanamu-Siantar route using taxi services, 2,000 customers that will use Railink Railway with Medan-Kualanamu route or vice versa, and 1,000 customers that will travel with Garuda Indonesia plane (31 routes from the cities of Sumatra).
For customers in Kalimantan, Sulawesi, Maluku and Papua area, Telkomsel provides airplanes and ships as a mode of transportation to dispatch travelers. No less than 245 customers will go back from Jayapura, Sorong, Timika, Ambon, Makassar and Balikpapan using Garuda Indonesia and Citilink aircraft, to Jakarta and Surabaya, while 215 customers will use ships from Sampit, Pangkalan Bun and Makassar to Semarang and Surabaya.
President Director of Telkomsel Ririek Adriansyah said, "Our Mudik Program is here to appreciate the customers who have been very loyal in using Telkomsel's products and services and the general public that needs help, such as traditional market traders who will be going home today. We hope that the participants will be able to enjoy their homecoming experience safely and comfortably on the way to celebrate the happiness of Idul Fitri together with their relatives and family in their hometown. "
For bus, Telkomsel cooperates with PD Pasar Jaya to dispatch about 2,000 traditional market traders along with families residing in Jakarta and surrounding areas. This activity is a manifestation of Telkomsel's commitment in continuing the synergy with PD Pasar Jaya in providing community-based communication services for the traders. Aside from that, Telkomsel continuously improve the quality of data services through the development of broadband network infrastructure at all traditional market points under PD Pasar Jaya.
Customers who join Telkomsel mudik program are those who have redeem their Telkomsel POIN and customers selected in the selection process after registering via SMS. In addition to travel tickets, customers can also enjoy other facilities such as food and beverage packages for breakfasting, meal in the journey and a variety of interesting merchandise.
To ensure the convenience of customers in enjoying the communication service during the Lebaran homecoming period, Telkomsel has improved the quality network, especially in 838 hotspots or POI (Point of Interest) which is predicted to experience high communication spike. To maximize capacity in these locations, Telkomsel operates 89 units of compact mobile base station (Combat) or mobile base stations to improve customer convenience in using data services.
On the service side, Telkomsel builds service points at POI locations to ensure a reliable communication for customers. In addition, all existing Telkomsel service channels are also expected to function optimally during Lebaran holidays, including 84 GraPARI Telkomsel Siaga and 346 GraPARI Mitra Siaga, 487 Mobile GraPARI, 81 units of MyGraPARI self-service digital service and 359 Distributor Partners Branch Office (TDC). At the same time, Telkomsel's partners are also on hand to maintain the availability of starter pack and reload voucher (mkios) through 3,779 Siaga Outlet.