One of the best ways to secure your meeting is to activate the CloudX Lounge feature. This feature provides a virtual waiting room for meeting participants and makes it possible to receive participants into the meeting that is currently being held.

Turn on the CloudX Meeting Lounge
Users can enable the waiting room as the default account setting, for meeting attendees or as a meeting template.

View and Receive Participants
When meeting attendees arrive, CloudX will notify you and provide a list of those present at the meeting, as well as those still in the waiting room.

Send Message to the Waiting Room
You can message everyone in the waiting room and let them know.

Delete Participants
Once you've hosted the meeting, you can easily put them back in the waiting room or remove them from the meeting.

To streamline meetings on CloudX, make sure you have an internet connection stable with a speed of at least 2Mbps.

Your Personal Meeting ID (PMI) is the default meeting that is assigned when you start a meeting. Your PMI won't change unless you change it yourself, which makes it useful if a participant wants to contact you. But for public meetings, it's always best to use a new, randomly generated meeting Personal Meeting ID. That way, only invited participants know how to join your meeting.

You can increase meeting security by requiring a password to join the meeting. This feature can be applied to your Personal Meeting ID, only those who have the password that can join the meeting.

CloudX Meeting 2.0 is video conferencing solution that can be used across any devices whenever and wherever customers are connected to an internet connection.

The services obtained are online video conferencing services with various features compare with previous version of CloudX Meeting, such as share screens, whiteboards, on-room chat, live streaming, cloud recording, and live transcript with a maximum choice of 100, 300, and 500 meeting participants which can be accessed via the CloudX Meeting application on Android, Windows, MacOS, and Web devices Browser.

- Corporate customers can apply through the MyEnterprise service (https://myenterprise.telkomsel.com/onboarding/self-serve/cloudx/new)
- Corporate customer can apply through the Telkomsel Account Manager designated for your company
- If you have Telkomsel Number with Corporate Customer Type, you can purchase via In-Apps Purchase inside CloudX Meeting 2.0
 

After the customer subscribes to the CloudX Meeting service, download the CloudX Meeting application for your device via Playstore (Android) or Appstore (iOS) or through link tsel.me/cloudx. After installing, log in with the given user access and select the "Meeting" menu. There are 2 meeting options to choose from, namely "Create a Meeting" where the meeting will start at the same time, or "Schedule a Meeting" where the meeting will start at a specified time.

You need to update your email through first login. This email can be used as username on the next login or for reset password, please make sure you have access to this email.

Supported operating system:
Android 5.0 or later
iOS 11.0 or later

Make sure your device is meet with Minimum Requirement and CloudX Meeting 2.0 application cannot run on the root device, please ensure that your device is not rooted.

For the best experience of video conference from CloudX Meeting, we suggest to use internet connection with at least 1.5Mbps bandwidth.

- For Smartphone users, you are required to download the CloudX Meeting application on the Play Store or App Store according to the link above then get the Meeting Link and / or meeting ID from the Meeting Host. You can use your data quota or you can also use other internet connections such as Wi-Fi, etc.
- For desktop users, you can open the meeting link in your web browser, then you will automatically go to the Meeting Room created by the Meeting Host.
- For Android users, you must download the Telkomsel CloudX Meeting application on the Play Store. On the home page, you can select the "Join a Meeting" menu. Enter the Display Name (Your Name) and Meeting ID (given by the Meeting Host).

You can reset your password via CloudX Meeting apps, click “Forgot password” or Access through https://cloudxmeeting.com and new password will be sent through registered email.

Yes. CloudX Meeting has video or audio conference features you can use to hold an online meeting.

Video recordings will be deleted when the CloudX Meeting package ends. You can download and save the recorded video before the active period ends.

CloudX Meeting Terms of Service can be found at tsel.me/cloudxeula

- A virtual meeting member is a meeting participant who uses the CloudX app by invitation from the meeting host.
- In order to invite people to a meeting, the host must log in first on the CloudX app. However, the participants don’t have to log in, they only need to submit the meeting ID given by the host.
- CloudX Package can be used on all Telkomsel 2G/3G/4G network.
- The CloudX Package quota will be consumed first, followed by 4G quota, local All-Network quota, other regular quotas (if any), and then basic non-package tarif.
- The data quota from CloudX Package can only be used to access the CloudX Meeting.
- CloudX app can only be used on Android (download via Google Play) and iOS devices (download via App Store).
- Make sure your package activation is successful by receiving the notification SMS. To check the remaining quota, please dial *888# or access MyTelkomsel App.
- To log in to the CloudX app and become a meeting host, you must be registered as Telkomsel’s corporate customer.

Securing your CloudX Meetings can start before your event even begins, with a robust set of pre-meeting features, including Waiting Rooms, Passcodes or only authenticated users can join meetings. CloudX Meeting also has controls at your fingertips to ensure your meetings are secure and disruption-free using . CloudX Meeting takes care to ensure your data is secure at all times using learn more about our privacy and security features here.

CloudX Meeting solution can be used by prepaid Corporate customers (Price Plan Enterprise) via CloudX Meeting in apps purchase.

No, the charging scheme does not use prorate scheme.

The bills can be charged to the pilot number or to each mobile number.

CloudX Meeting through in apps purchase only eligible for TelkomselHalo Enterprise Employee Paid or Prepaid Enterprise.

For in-apps purchase, maximum purchase is only one subscription per Telkomsel number

The CloudX Meeting account can only be used by the mobile number used for package purchases and the email registered can be change through CloudX Meeting web portal.

For best experience using Virtual Background, make sure that your device is meet with Minimum Requirement Below.

 
Mac OS
Image only without a physical green screen        
macOS version 10.13 or higher
Supported processors
Apple M1
i5 - 2 cores or higher, 6th generation or higher
Note: 6th generation i5 dual-core processor, requires macOS 10.14 or higher
i7 - 4 cores or higher, 4th generation or higher
Image only with a physical green screen        
Supported processors
Apple M1
2 cores, 2Ghz or higher (i5/i7 or AMD equivalent)
Video without a physical green screen        
macOS 10.13 or later
Supported processors (720p video)
Apple M1 (Macbook Air and Pro)
Intel i5 - 2 cores or higher, 6th generation or higher, macOS 10.14 or higher
Intel i7, i9, Xeon - 2 cores or higher, 6th generation or higher
Other Intel processors - 6 cores or higher, Exclude Atom and Y series
Non-Intel processors - 8 cores or higher
Supported processors (1080p background video)
Apple M1 (Macbook Pro only)
Intel i5 - 4 cores or higher, 5th generation or higher; OR, 2 cores, 7th generation or higher, and 2.0Ghz or higher
Intel i7 - 4 cores or higher, 2nd generation or higher
Intel i9, Xeon - 4 cores or higher
Other Intel processors - 6 cores or higher, Exclude Atom and Y series
Non-Intel processors - 8 cores or higher
Video with a physical green screen        
macOS 10.9 or later
Supported processors (720p video)
Apple M1
Intel i5, i7, i9 - 2 cores, 6th generation or higher, Exclude Atom and Y series
Intel i5, i7, i9, Xeon - 4 cores or higher
Other Intel processors - 6 cores or higher, Exclude Atom and Y series
Non-Intel processors - 8 cores or higher
Supported processors (1080p background video)
Apple M1
Intel i5 - 4 cores, 5th generation or higher;
Intel i7 - 4 cores or higher, 2nd generation or higher
Intel i9, Xeon - 4 cores or higher
Other Intel processors - 6 cores or higher, Exclude Atom and Y series
Non-Intel processors - 8 cores or higher

 
Windows
Image only without a physical green screen        
Windows 7, 8, and 10 (64-bit)
Supported processors
Intel i3 - 2 cores or higher, 5th generation or higher
Intel i5 - 2 cores or higher, 3rd generation or higher
Intel i7 - 2 cores or higher, 3rd generation or higher
Intel i9 - 2 cores or higher, 3rd generation or higher
AMD - 8 logical cores, 3.0Ghz or higher
Image only with a physical green screen        
Supported processors
Intel 2 cores with 2.0Ghz or higher (i5/i7 or AMD equivalent) processor
AMD Ryzen 5/7/9 or higher
Video without a physical green screen        
Windows 7, 8, or 10 (64-bit)
Supported processors (720p video)
Intel i5, i7, i9 - 2 cores or higher, 6th generation or higher, Excludes Atom and Y series, Processor must have Intel GPU, OS must be Windows 10, 64-bit 
Processor must have Intel GPU
OS must be Windows 10, 64-bit
Supported processors (1080p background video)
Intel i5 - 4 cores or higher, 6th generation or higher, Excludes U series
Intel i7, i9, Xeon - 4 cores or higher, 4th generation or higher
Intel CPU with HD 620 integrated graphics requires the following: Windows 10, 64-bit, Driver version 26.20.xx.xx or higher, i7 2 cores; OR, i5 2 cores with major version 26.20 or higher and minor version 7323 or higher
Other Intel processors - 6 cores or higher, 4th generation or higher, Excludes Atom and Y series
Non-Intel processors - 8 cores or higher with 3.0GHz or higher; OR, 12 cores or higher
AMD - Ryzen 5/7/9 or higher
Video with a physical green screen        
Windows 7, 8, or 10 (64-bit)
Supported processors (720p video)
Intel i5, i7, i9 - 2 cores, 6th generation or higher, Excludes Atom and Y series
Intel i5, i7, i9, Xeon - 4 cores or higher
Other Intel processors - 6 cores or higher, Excludes Atom and Y series
Non-Intel processors - 6 cores or higher with 3.0GHz frequency or higher; or 8 cores or higher, AMD - Ryzen 5/7/9 or higher
Supported processors (1080p background video)
Intel i5 - 4 cores or higher, 5th generation or higher
Intel i7 - 4 cores or higher, 2nd generation or higher
Intel i9, Xeon - 4 cores or higher
Other Intel processors - 6 cores or higher, Excludes Atom and Y series
Non-Intel processors - 8 cores or higher with 3.0GHz frequency or higher; or 12 cores or higher, AMD - Ryzen 5/7/9 or higher

 
Android
Android 8.0 or higher
arm64 processor : 8 cores or higher
3GB or higher RAM
GPU
Qualcomm Adreno: 540 (Snapdragon 835 / Snapdragon SDM835), or higher than 615 (QCS605 or Snapdragon SDM710)
Mali: G series with version G72 or later, CPU must be later than Exynos 9810, Exynos 990, Kirin 980, or Dimensity 1000.
Only the following phone manufacturers are supported:
Google, OnePlus, Oppo, Redmi, Samsung, Vivo, Xiaomi, Huawei

 
iOS
iPhone 8, 8+, X, or newer models
5th and 6th generation 9.7" iPad
7th generation and higher 10.2” iPad
iPad Pro

For more information, you can contact Telkomsel Customer Service via 188 or live chat on CloudX Meeting web portal.