Those of you who have the MyTelkomsel App may have experienced problems such as not being able to log in and access application services. Don't worry, you can still log in to the application after checking your spam folder or inbox folder first.
This is because in some cases it was found that customers downloaded the Truecaller application or spam filter applications or the like, so the SMS containing MyTelkomsel login link with the TSEL-APPS sender was considered spam.
It is very possible that you actually received an SMS, but because it was considered spam, there was no notification and you thought you did not receive an SMS to log in.
However, if you still can't login and don't have any spam filter applications, you can send a screen recording of your login process to cs@telkomsel.com.