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Tanya Dok

Get Free Insurance and Consultation with TanyaDok Service

Get free personal accident insurance protection worth Rp10 million and consultation just by subscribing TanyaDok healthy tips service.

Good health starts with trusted knowledge

TanyaDok

  • Receive daily health tips via SMS
  • Get Personal Accident insurance protection worth Rp10,000,000
  • Free consultation

How It Works

Call*500*67# or SMS to 96768

Call *500*67# to activate TanyaDok Healthy Tips Bundling Insurance or via SMS REG , send to 96768.

Receive SMS notification

You will receive an SMS notification, username & password for consultation at m.tdok.co.

Get free protection

Get benefit from Personal Accident Insurance Protection when you have received push content at least 3 times.

Activate now

Activate your insurance by sending SMS to 96768 with this format: INSURANCE (space) Full Name (according to ID) #DateofBirth (format; DDMMYYYY) #NIK (No.KTP). You can also activate it via the web at m.tdok.co.

How It Works

Call*500*67# or SMS to 96768

  1. Call *500*67# to activate TanyaDok Healthy Tips Bundling Insurance or via SMS REG , send to 96768.

Receive SMS notification

  1. You will receive an SMS notification, username & password for consultation at m.tdok.co.

Get free protection

  1. Get benefit from Personal Accident Insurance Protection when you have received push content at least 3 times.

Activate now

  1. Activate your insurance by sending SMS to 96768 with this format: INSURANCE (space) Full Name (according to ID) #DateofBirth (format; DDMMYYYY) #NIK (No.KTP). You can also activate it via the web at m.tdok.co.

Bundling Content TanyaDok

No Category Sub-category Healthy Tips Keyword ADN
1 Healthy Diet Bundling Ask Doctor & Insurance REG TDLANGSING 96768
2 Beauty Bundling Ask Doctor & Insurance REG TDCANTIK 96768
3 Women's Health Bundling Ask Doctor & Insurance REG TDPEREMPUAN 96768
4 Strong Man Bundling Ask Doctor & Insurance REG TDLAKIKUAT 96768
5 Active Sports Bundling Ask Doctor & Insurance REG TDOLAHRAGA 96768
6 Ramadhan Specials Bundling Ask Doctor & Insurance REG TDRAMADHAN 96768
7 Insurance Registration Bundling Insurance REG TDASURAPA 96768

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*500*31# Details

  • FAQ

  • Terms & Conditions

What is Personal Accident - A Insurance?

It’s a service that allows you to access health information via SMS.

Why must I have Personal Accident - A Insurance?

You can enjoy access to a wide range of useful information such as diet tips, stamina and fitness, diabetes care, heart and high blood pressure, stress relief tips, stroke and brain health, elderly care, beauty tips, and women’s health topics such as pregnancy, breastfeeding and menstruation.

How can Personal Accident - A Insurance become a benefit for TanyaDok customers?

Hubungi *500*67 dan pilih tips kesehatan yang Anda inginkan.

How long is the life insurance period of Personal Accident - A?

Layanan ini dikenakan biaya Rp330/SMS, 2 SMS/hari, selama 90 hari

How do I get the Personal Accident Insurance - A?

You are required to subscribe to the "TanyaDok" health contents by calling *500*67# to activate the TanyaDok bundling subscription content or subscribe via SMS REG , and send to 96768. You have to fill in the registration form provided through the website mhealth.TanyaDok.com in accordance with the SMS notification that has been sent to you. You will be asked to submit your name, ID card number and date of birth. After that, you will get SMS notification upon completing the self data. After the insurance product is activated, you will get SMS notification.

How long is the waiting period for a Personal Accident - A?

The period of the Personal Accident PA - A insurance product is 1x24 hours after you submitted the data, so that after a waiting period, you may file a claim.

Is there a time period for filing a Personal Accident - A insurance claim?

You may submit claims after the waiting period and no later than 60 days after the death.

How much of sum insured of Personal Accident - A that I will receive when the claim is paid?

When the claim is paid, the sum insured is as follows:

  • Sum Insured of Rp2,500,000 will become customer's right upon receipt of the 3rd push content from TanyaDok if there is a claim within that month.
  • Sum Insured of Rp2,500,000 for the following month will become customer's right after receiving 4th to 9th push content from TanyaDok.
  • Sum Insured of Rp5.000.000 for the following month will become customer's right after receiving the 10th to 16th push content from TanyaDok.
  • Sum Insured of Rp7,500,000 for the following month will become customer's right after receiving the 17th to 23rd push content from TanyaDok.
  • Sum Insured of Rp10.000.000 for the following month will be the right of the customer after receiving 24th to 31st push content from TanyaDok.

Once I received a claim payment, what is my policy status?

If you have filed a claim and the claim has been paid, then the policy is automatically terminated so you cannot file a claim again.

How much is the price of TanyaDok Daily 90-Days Subscriptions Bundling subscription?

The current valid rate is Rp550/sms.

Who should be contacted if I want to make a claim?

If you have questions about the claim or need more information, please contact PT Equity Life Indonesia Contact Center on 1500 079 or send an SMS with the format "Claim TanyaDok (ID Number)" to 0878 8000 2900.

Who should be contacted if I would like to know more information about Personal Accident - A Insurance?

If you have questions and need more information, please contact PT Equity Life Indonesia Contact Center on 1500 079.

What is Personal Accident - AD Insurance?

Personal Accident - AD Insurance is an exclusive life insurance for TanyaDok customers that provides protection in case of death and reimbursement for medical expenses due to an accident.

How to get Personal Accident - AD Insurance?

Personal Accident - AD Insurance is provided to TanyaDok customers who have subscribed to the content and retrieve Personal Accident A Insurance for 90 consecutive days and / or have received 90 push content and agree to extend the subscription content in 90 days and / or in the final period approaching 90 times of push content.

How can Personal Accident - AD Insurance provide benefits for TanyaDok customers?

TanyaDok customers will receive compensation amounting from Rp2,500,000 to Rp 10,000,000 in case of death risk due to accident in the active period of insurance. The amount of benefits will be determined based on the amount of push content received by customer in the previous month. In addition, the customer will get a compensation of Rp200,000 per month for medical expenses due to accident in the active period of insurance.

How long is the term of Personal Accident - AD Insurance coverage?

You will be protected for a 1-month contract period (active period of insurance) in accordance with the number of days in 1 month based on the calendar.

How do I register a Personal Accident - AD Insurance?

 You are required to renew your TanyaDok health content subscription by calling *500*67# to activate TanyaDok bundling subscription content or subscribe via SMS REG <space> <Keyword> send to 96768. After your insurance product is active, you will get SMS notifications.

How long is the Personal Accident - AD Insurance claim period?

The waiting period for Personal Accident and AD PA care products is 1x24 hours from registration, so after the waiting period, you can make a claim.

Is there a time period for filing a Personal Accident - AD Insurance claim?

You may submit claims after the waiting period and no later than 60 days from the date of the death and no later than 30 days from the date of care stated on the receipt of payment of medical expenses.

How much of sum insured will be paid after the claim?

The sum insured you will receive is as follows:

  • Death benefit amounting to Rp2,500,000 for the following month will be the right of the customer after receiving the 4th to 9th push content from TanyaDok and medical expenses fee of maximum Rp200.000.
  • The death benefit of Rp5,000,000 for the following month will be the right of the customer after receiving the 10th to 16th push content from TanyaDok and medical expenses fee of maximum Rp200,000.
  • The death benefit of Rp7,500,000 for the following month will be the right of the customer after receiving 17th to 23rd push content from TanyaDok and medical expenses fee of maximum Rp200,000.
  • The death benefit of Rp10,000,000 for the following month will be the right of the customer after receiving 24th to 31st push content from TanyaDok and medical expenses of maximum Rp 200,000.

Could you give an illustration of compensation benefit if there is a death risk?

For example, a TanyaDok customer registered in May. Then in June, that customer suffered an accidental fall from the ladder and had to get treatment at a cost of Rp215,000. He/she can claim to the insurance with a maximum amount of Rp200,000. A few days later in the same month, he/she had an accident and died. The beneficiary can claim to the insurance and will get death compensation according to the tiering of the TanyaDok customer that will be calculated from the total push content that has been received by the customer during the subscription period.

Once a customer received a claim payment, what is the customer's policy status?

For claims of death, if the customer has filed a claim of death and claim has been paid, then the policy status will be automatically expired and the customer cannot file a claim back. For claims for reimbursement of accidental medical expenses, customers may claim more than 1 time per month for a maximum amount of Rp200,000 per month.

Who should be contacted if I want to make a claim?

If you have questions about the claim or need more information, please contact PT Equity Life Indonesia Contact Center on 1500 079 or send an SMS with the format "Claim TanyaDok (ID Card Number)" to 0878 8000 2900.

Who should be contacted if I would like to know more information about Personal Accident - AD Insurance?

If you have questions and need more information, please contact PT Equity Life Indonesia Contact Center at 1500 079.

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a. General Requirements

  1. This program is valid since May 15th, 2018.
  2. Never blacklisted; it means you never tried to send any Healthy Tips that contains elements of racism (SARA), pornography, fraud, or abuse service.
  3. You have to be a Telkomsel user who activates TanyaDok subscription content either through UMB *500*67# or SMS.
  4. Each phone number shall only be used to claim once.
  5. By entering this program, all customers shall express consciously, agree with the terms and conditions of the organizer including but not limited to the insurer, so that all personal data information, including but not limited to the name, telephone number, date of birth and identity card number that required by the organizer in this program, consciously provided by customer to the organizer to be used properly according to the provisions of the use of information requested by the organizer.
  6. By joining this program, each participant agrees to the applicable terms and conditions.
  7. Name of the insured is non-transferable and not assigned or sold to another party.
  8. Sum insured shall be given to the customer upon completion of the required claim filing documents and the amount of sum insured shall be adjusted to the tiering of the organizer based on the push content received by the customer within one month.

 

b. Exclusion Terms

This Personal Accident Insurance does not apply to any event that is directly or indirectly occurred or caused by:

  1. Every act of war (whether declared or not), rebellion or civil unrest, revolution, riots, strikes, takeovers of power, civil wars, war emergencies, national natural disasters, invasions, terrorism and accidents due to the use of weapons of war either intentionally or not during a war or directly due to an earlier war.
  2. Insured as an aircraft passenger or the like, except the insured is a passenger in a company that has regular fixed flight schedule (has regular airline ticket) and has selected a flight permit and a flight permit for all types of aircraft and the like.
  3. Accidents as a result of committing a crime and violating the provisions of regulations and legislation in a country territory.
  4. Accidents due to participation in preparing to take part of an agility race, speed and so on by using motor vehicles, bicycles, boats, horses, airplanes or the like, skydiving, mountain climbing, rock climbing, diving with scuba, rafting, bungee jumping, water skiing, ice skiing, boxing, karate, judo, or other similar sports and any activities that contain hazards.
  5. Injured intentionally or attempted to commit suicide for other acts in that direction, either with malicious intent or not.
  6. Using drugs or drinking alcohol heavily.
  7. Sick or any abnormal condition in the body or spiritually.
  8. Deliberately commit or participate in a crime (whether active or otherwise) and the like, including the insured accident as a result of committing a crime and violating the applicable laws and regulations in a country's territory.
  9. As a result of the onset of atomic or nuclear reactions.
  10. Pregnant or childbirth (for women).
  11. Epidemic.

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