1. Personal
  2. Support

  3. Service activated but not available

Check SMS confirmation of package activation

Ensure you received SMS confirmation that your package is activated and can be used.

Check remaining credit and current bill

Prepaid customers:
  • Check whether the cost of your package activation has been deducted from your credit balance.
Postpaid customers:
  • Ensure that your current bill includes the cost of your package activation.

Check block status

Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.

Check package status

Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Telkomsel Virtual Assistant by typing "Check Quota".
If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Telkomsel Virtual Assistant
  1. Contact Veronika Virtual Assistant on the following application channels:
    • LINE: tsel.me/lineVA2
    • Facebook Messenger: tsel.me/fbV2
    • Telegram: tsel.me/telegramVA2
    • Website: www.telkomsel.com
    • WhatsApp: tsel.me/wa2
  2. Type "Hi"
  3. Type "Buy Package"
  4. Input your mobile number
  5. Input your verification code (OTP)
  6. Telkomsel Virtual Assistant will show some variant package menu

Restart device

If the above steps have not resolved the issue, restart your device and access your activated services again.

Contact us

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:
  • LINE: tsel.me/lineVA2
  • Facebook Messenger: tsel.me/fbV2
  • Telegram: tsel.me/telegramVA2  
  • Situs Web: www.telkomsel.com
  • WhatsApp: tsel.me/wa2
  • Aplikasi MyTelkomsel: my.telkomsel.com/app/chatbot
  • Facebook Telkomsel
  • Twitter @Telkomsel
  • Email : cs@telkomsel.co.id
  • Call Center 188

Check SMS confirmation of package activation

  1. Ensure you received SMS confirmation that your package is activated and can be used.

Check remaining credit and current bill

  1. Prepaid customers:
  2. Check whether the cost of your package activation has been deducted from your credit balance. Postpaid customers:
  3. Ensure that your current bill includes the cost of your package activation.

Check block status

  1. Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.

Check package status

  1. Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Telkomsel Virtual Assistant by typing "Check Quota". If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Telkomsel Virtual Assistant
  2. Contact Veronika Virtual Assistant on the following application channels:
  3. LINE: tsel.me/lineVA2
  4. Facebook Messenger: tsel.me/fbV2
  5. Telegram: tsel.me/telegramVA2
  6. Website: www.telkomsel.com
  7. WhatsApp: tsel.me/wa2
  8. Type "Hi"
  9. Type "Buy Package"
  10. Input your mobile number
  11. Input your verification code (OTP)
  12. Telkomsel Virtual Assistant will show some variant package menu

Restart device

  1. If the above steps have not resolved the issue, restart your device and access your activated services again.

Contact us

  1. If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:
  2. LINE: tsel.me/lineVA2
  3. Facebook Messenger: tsel.me/fbV2
  4. Telegram: tsel.me/telegramVA2  
  5. Situs Web: www.telkomsel.com
  6. WhatsApp: tsel.me/wa2
  7. Aplikasi MyTelkomsel: my.telkomsel.com/app/chatbot
  8. Facebook Telkomsel
  9. Twitter @Telkomsel
  10. Email : cs@telkomsel.co.id
  11. Call Center 188

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