Ensure you received SMS confirmation that your package is activated and can be used.

Prepaid customers:

• Check whether the cost of your package activation has been deducted from your credit balance.

Postpaid customers:

• Ensure that your current bill includes the cost of your package activation.

Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.

Check your remaining quota through the MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Telkomsel Virtual Assistant by typing "Check Quota".

If you don't have any quota, please buy a package on the MyTelkomsel app, MyTelkomsel website, UMB * 888 #, or Telkomsel Virtual Assistant

1. Contact Veronika Virtual Assistant on the following application channels:
   • Facebook Messenger: tsel.me/fbV2
   • Telegram: tsel.me/telegramVA2
   • Website: www.telkomsel.com
2. Type "Hi"
3. Type "Buy Package"
4. Input your mobile number
5. Input your verification code (OTP)
6. Telkomsel Virtual Assistant will show some variant package menu

If the above steps have not resolved the issue, restart your device and access your activated services again.

If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:

• Facebook Messenger: tsel.me/fbV2
• Telegram: tsel.me/telegramVA2  
• Situs Web: www.telkomsel.com
• Aplikasi MyTelkomsel: my.telkomsel.com/app/chatbot
• Facebook Telkomsel
• Twitter @Telkomsel
• Email : cs@telkomsel.co.id
• Call Center 188