Service activated but not available?

Make sure you received SMS confirmation that your package is activated and can be used.

• Prepaid customers:

Check whether the cost of your package activation has been deducted from your balance.

• Postpaid customers:

Ensure that your current bill includes the cost of your package activation.

Ensure that your number is not blocked by trying to call other numbers. If your number is blocked, you will be informed as such when you try to make the call.

You can check whether your packages have been activated through the MyTelkomsel app, MyTelkomsel website or through UMB by dialling *888#

If the above steps have not resolved the issue, restart your device and access your activated services again.

If the problem persists for more than 24 hours, please contact us by:

• Email: cs@telkomsel.co.id
• Twitter: @telkomsel
• Facebook: Telkomsel
• Call 188 for kartuHalo, simPATI, Kartu As and Loop customers