Ensure you received SMS confirmation that your package is activated and can be used.
Check remaining credit and current bill
Prepaid customers:
Check whether the cost of your package activation has been deducted from your credit balance.
Postpaid customers:
Ensure that your current bill includes the cost of your package activation.
Check block status
Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.
Check package status
Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Telkomsel Virtual Assistant by typing "Check Quota".
If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Telkomsel Virtual Assistant
Contact Veronika Virtual Assistant on the following application channels:
Ensure you received SMS confirmation that your package is activated and can be used.
Check remaining credit and current bill
Prepaid customers:
Check whether the cost of your package activation has been deducted from your credit balance.
Postpaid customers:
Ensure that your current bill includes the cost of your package activation.
Check block status
Ensure your number isn't blocked by trying to dial another number. If the number is blocked, you will be notified when you are on a call.
Check package status
Check your remaining quota through MyTelkomsel application, MyTelkomsel website, UMB di * 888 #, or Telkomsel Virtual Assistant by typing "Check Quota".
If you don't have any quota, please buy package on MyTelkomsel app, MyTelkomsel website, UMB * 888 # or Telkomsel Virtual Assistant
Contact Veronika Virtual Assistant on the following application channels:
LINE: tsel.me/lineVA2
Facebook Messenger: tsel.me/fbV2
Telegram: tsel.me/telegramVA2
Website: www.telkomsel.com
WhatsApp: tsel.me/wa2
Type "Hi"
Type "Buy Package"
Input your mobile number
Input your verification code (OTP)
Telkomsel Virtual Assistant will show some variant package menu
Restart device
If the above steps have not resolved the issue, restart your device and access your activated services again.
Contact us
If you are still experiencing the same problem, don't hesitate to contact Telkomsel on the following channels:
