Additional Information

Customer Level is the new method of customer categorization determined based on the customer’s length of subscription (active period) and average spending. The higher your Customer Level is, the more services and special programs you can enjoy. By earning a Customer Level, all Telkomsel Halo (postpaid) and Telkomsel PraBayar (prepaid) customers have the chance to enjoy Telkomsel services and loyalty programs according to their level respectively.

Your Customer Level will be determined based on your length of subscription and average spending, with the following mechanism:

Customer Level	Average Spending in 3 Months	Length of Subscription
Diamond	≥ Rp1,000,000	≥ 6 months
Platinum	Rp300,000 – Rp999,999
Gold	Rp100,000 – Rp299,999
Silver	< Rp100,000	≥ 6 months
Silver	≥ Rp1	< 6 months

Yes. Your Customer Level will be upgraded based on your consumption for the last 3 months. The higher your average spending is, the higher your level will be.

If your average spending for the last 3 months is sufficient to upgrade your level, your Customer Level will be upgraded in the next month.
If your average spending for the last 3 months is lower than your previous achievement, your Customer Level will stay the same until the next 3-month evaluation.

Customer Level Platinum

Welcome to Platinum Level!

Special Services for Platinum Customers

Additional Information

Customer Level Platinum

Welcome to Platinum Level!

Customer Level Determination

Special Services for Platinum Customers

Additional Information