cloudx-dari-rumah

#DiRumahTerusProduktif with CloudX

Use CloudX and get free 60GB access for 30 days. With services such as conference meeting video and virtual classroom with up to 100 participants, stay connected and #DiRumahTerusProduktif without additional hardware or operational expense.
 

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#DiRumahTerusProduktif with CloudX from #TELKOMSELmyBusiness!

Keep Connected & #DiRumahTerusProduktif with CloudX Video Conference

#DiRumahTerusProduktif anytime and anywhere using CloudX from #TELKOMSELmyBusiness!

Features

komunikasi
Communication

PABX on premise (analog) and contact center are all covered and can be accessed everywhere.
 

multi device
Multi Device

Can be easily accessed on application, desk phone, computer, and smartphone.

kolaborasi
Collaboration

Increase productivity by working remotely with online meeting and file sharing.

konfigurasi
Easy Configuration

Effectively control all users configurations through dashboard.
 

aman
Security

Highly secured, fast and easy deployment makes it easier to expand user.

Benefits

Boost Productivity

With a better employee collaboration, you can improve your business and productivity.

productivity

Cost Eficiency

It doesn't need device investment and additional operational cost to run the business anywhere.

  • FAQ

  • FAQ CloudX Conference Member Package

  • #DiRumahTerusProduktif Program

What is CloudX?

CloudX is a solution for enterprise customers who need office communication service with virtual PABX, Contact Center, Unified Communication, and Call Me Now features—because investing on PABX/Contact Center infrastructure is no longer relevant nowadays.

How does a company subscribe to CloudX?

If your company is a Telkomsel existing customer, please contact Telkomsel Account Manager. For a new customer, please contact Call Center 188.

Can my company subscribe to CloudX without PABX infrastructure?

Yes. CloudX is cloud-based, so it is possible to have PABX feature without building the infrastructure first.

What type of device can be used to access CloudX?

CloudX can be accessed via various devices such as smartphones, applications, desk phones, and notebook.

What internet connection is best used to access CloudX?

For the best experience of video conference and virtual classroom from CloudX, we suggest to use internet connection with at least 1.5Mbps bandwidth.

Can my company use a home phone number when making an outgoing call?

Technically you can, but for now the available Telkomsel number is a mobile number.

Can I set my own configuration to change some features such as group hunting, queuing, call forwarding, call transfer, etc?

Yes, you can access the dashboard to make configuration changes.

Can I change the IVR announcement for each company division?

Yes, you can record or upload IVR announcement via dashboard or CloudX web portal.

Can I create a collaboration or coordination between company divisions?

Yes. CloudX has video or audio conference features you can use to hold an online meeting.

Can CloudX solution be used by prepaid customers?

For now, CloudX can only be used by postpaid customers.

Will CloudX bills be charged to the pilot number?

The bills can be charged to the pilot number or to each mobile number.

Does CloudX charging scheme use prorate scheme?

No, the charging scheme does not use prorate scheme.

How are The Terms and Conditions of CloudX solution?

  1. CloudX Package can be activated starting from Thursday, March 19th, 2020 at 00:00 AM until Saturday, April 18th, 2020 at 11:59 PM (Jakarta Time).
  2. A virtual meeting member is a meeting participant who uses the CloudX app by invitation from the meeting host.
  3. CloudX Package can be activated by all Telkomsel prepaid and postpaid (non-corporate paid) customers who become virtual members/participants in CloudX Meeting after being invited by the host (a kartuHalo Corporate customer). In order to invite people to a meeting, the host must log in first on the CloudX app. However, the participants don’t have to log in, they only need to submit the meeting code given by the host.
  4. CloudX Package can be used on all Telkomsel 2G/3G/4G network.
  5. The CloudX Package quota will be consumed first, followed by 4G quota, local All-Network quota, other regular quotas (if any), and then basic non-package tariff.
  6. You can activate CloudX Package via MyTelkomsel App.
  7. You can activate CloudX Package once during the program period.
  8. You cannot send CloudX Package as a gift to another number.
  9. The data quota from CloudX Package can only be used to access the CloudX app.
  10. CloudX app can only be used on Android (download via Google Play) and iOS devices (download via App Store).
  11. Make sure your package activation is successful by receiving the notification SMS. To check the remaining quota, please dial *888# or access MyTelkomsel App.
  12. The package price already includes tax.
  13. To log in to the CloudX app and become a meeting host, you must be registered as Telkomsel’s corporate customer.

What does Telkomsel offer to customers through CloudX Package program on March 19th, 2020?

Telkomsel offers a 30GB data package for Rp10 with 30-day validity, and you can only buy it via MyTelkomsel App.

Who can enjoy CloudX Conference Member Package program?

This program is valid for:

  • All Telkomsel prepaid customers (simPATI, KARTU As, Loop).
  • All Telkomsel postpaid customers (kartuHalo non-corporate paid).

Can CloudX Conference Member package be used to access internet?

  • No, the CloudX Conference Member Package can only be used by virtual meeting members to access CloudX services at the invitation of the host meeting.
  • You can only use CloudX Conference Member Package based on the existing quota and validity period, if the quota and/or package validity period has expired then this service package quota cannot be used anymore.

What are virtual member and host meetings?

Virtual member is a person who receives an invitation link from the meeting host to attend the virtual meeting through CloudX services.
Virtual host are kartuhalo Corporate customers who have purchased CloudX services on behalf of their companies, so they can hold meetings (send meeting invitations). The host must log in first to the CloudX App.

Can CloudX Conference Member package be activated by all Telkomsel customers?

CloudX Package can be activated by all Telkomsel prepaid and postpaid (non-corporate paid) customers who receives an invitation link from the meeting host to attend the virtual meeting through CloudX services.

Is the internet package quota divided into several different types of data quota??

No, this package quota is not divided and can be used on 2G, 3G, 4G network for 24 hours/day, just to access CloudX.

I am an existing Telkomsel corporate customer, how do I get CloudX service?

If you would like to request for CloudX service, please visit this link.

How do I get CloudX Conference Member package?

All Telkomsel prepaid and postpaid customers can activate CloudX Conference Member package via MyTelkomsel App.

When does CloudX Conference Member package program start?

You can activate this package starting from Thursday, March 19th, 2020 at 00:00 AM until Sunday, May 31st, 2020 at 11:59 PM (Jakarta Time).

Can I send CloudX Conference Member package as a gift to another number?

No, you cannot send CloudX Conference Member package as a gift to another number.

Can CloudX Conference Member package quota be accumulated with other internet packages?

No, this package cannot be accumulated with other internet packages.

Can CloudX Conference Member package be activated more than once?

No, this package can only be activated once.

How do I make sure the CloudX Conference Member package activation has been successful?

You can use CloudX Package after you received the successful transaction notification via SMS. You can check the remaining quota through:

  • “Check the internet quota” menu via *888#.
  • “Home” menu on MyTelkomsel App.

How are the Terms and Conditions of CloudX Conference Member package?

  • CloudX Package can be activated starting from Thursday, March 19th, 2020 at 00:00 AM until Sunday, May 31st, 2020 at 11:59 PM (Jakarta Time) via MyTelkomsel App.
  • The 30GB quota for Rp10 is valid to access the CloudX app for 30 days and become a participant in a virtual meeting hosted with the CloudX app.
  • CloudX Conference Member Package Quota can only be used by virtual member meetings for access through CloudX services, where meeting invitations are conducted by a host meeting
  • Member dan host meeting are:
    • A virtual member is a person who receives an invitation link from the meeting host to attend the virtual meeting through CloudX services.
    • A virtual host is kartuhalo Corporate customers who have purchased CloudX services on behalf of their companies, so they can hold meetings (send meeting invitations). The host must log in first to the CloudX App.
  • The CloudX Conference Member package can be used by all Telkomsel customers both prepaid and postpaid (except corporate paid).
  • The CloudX Conference Member package is only for accessing the CloudX service as a member meeting, and cannot be used for internet access other than the CloudX service.
  • You can only use CloudX Conference Member Package based on the existing quota and validity period, if the quota and/or package validity period has expired then this service package quota cannot be used anymore.
  • CloudX Conference Member package can be used on all Telkomsel 2G/3G/4G network.
  • The CloudX Conference Member package quota will be consumed first, followed by 4G quota, local All-Network quota, other regular quotas (if any), and then basic non-package tariff.
  • You can activate the CloudX Conference Member package once during the program period.
  • You cannot send the CloudX Conference Member package as a gift to another number.
  • CloudX app can only be used on Android (download via Google Play) and iOS devices (download via App Store).
  • Make sure your package activation is successful by receiving the notification SMS. To check the remaining quota, please dial *888# or access MyTelkomsel App.
  • The package price already includes tax.
  • To log in to the CloudX app and become a meeting host, you must be registered as Telkomsel’s corporate customer.

What is #DiRumahTerusProduktif at Home program?

In order to support work from home, Telkomsel initiates a program called #DiRumahTerusProduktif by offering CloudX Meeting special price with 30-day validity for our existing corporate customers.

When does #DiRumahTerusProduktif at Home program start?

This program is valid until 15th, 2020.

What solution does Telkomsel offer in #DiRumahTerusProduktif at Home program?

CloudX Meeting is one of the CloudX features we offer in this program, where you can have an online meeting anytime and anywhere, as long as you are connected to the internet.

What features can be accessed from CloudX Meeting?

With CloudX online video conference meeting, you can access features such as share screen, whiteboard, and on-room chat for up to 100 participants that can be accessed on Android, Windows, MacOS, or Web Browser.

Who are eligible to enjoy #DiRumahTerusProduktif at Home program?

All of Telkomsel’s existing corporate or enterprise customers are eligible for this program. You can activate this solution through:

  • Account Manager:

    If your corporate is Telkomsel’s existing customer, your corporate PIC may request for CloudX Meeting activation by email or official letter to Telkomsel Account Manager.

  • Call Center:

    Our Call Center will verify your corporate number and you will be directed to Telkomsel Account Manager assigned for your corporate.

What services can I get from #DiRumahTerusProduktif at Home program?

You can get the following CloudX services:

  • Free-Licensed CloudX Video Conference (Meeting Room)
  • Free-Licensed Basic CloudX
  • Free 60GB CloudX Data

How many licenses can I get from #DiRumahTerusProduktif at Home program?

One corporate can get maximum 3 CloudX Meeting licenses in one period of time. It means, one corporate can create 3 Online Meeting Room at the same time.

How long can the licenses be used?

The CloudX Meeting license and data package are valid for 30 days since the package activation.

What should I do when my license expired?

You will have 2 options:

  1. If you are satisfied with CloudX Meeting solution, you can continue your subscription for Rp190,000 per month (data package fee not included).
  2. If you do not wish to continue, your CloudX service will be deactivated after 30 days of use.

What if I ran out of data package during this program period?

You can buy extra quota package on MyTelkomsel according to your preference.