1. BUSINESS
  2. Enterprise
  3. Layanan & aplikasi cloud

  4. Field Force Management

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Practical Solution for Your Field Force Mobility

Get the cloud-based mobile app to manage and monitor your field workers and improve the communication among employees in completing tasks, wherever they are.

Monitor your employee with Telkomsel Field Force Management

Features

management and tracking

Work Scheduling & Tracking

Supervisor can schedule canvassers’ tasks in advance via web portal including the sequence of tasks (downloadable by canvassers) and view their progress.

google maps service

Route Management and Optimization

Helps to determine the most effective route by considering the traffic and sequence of visit.

realtime notification

Employee Tracking

Management can track in real time the whereabouts of each mobile workforce.

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Customer Management

All of customers’ information such as order history, service request, customer feedback and payment history can be made available in the apps.

realtime notification

Photo Capture

Improve the visibility of employees in the field, also take and upload the photo via the app.

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Operational Reporting

Two default operational reports: photo report & visit report. Customizable operational report is available by request (e.g. sales report).

Benefits

  • Reduced employee travel time with a comprehensive view of job status to work location.
  • More efficient communication in accomplishing tasks among employees.
  • Increase customer satisfaction with time efficiency in completing work.
workforce

  • Features

  • FAQ

  • Terms & Conditions

Telkomsel Field Force Management has many features that will help You to monitor your employee as follows:

  • Work Scheduling & Tracking
    Supervisor can schedule canvassers’ tasks in advance via web portal including the sequence of tasks (downloadable by canvassers) and view their progress, start/end time and percentage of completion.
     
  • Route Management & Optimization
    Helps to determine the most effective route by considering the traffic and sequence of visit.
     
  • Employee Tracking
    Management can track in real time the whereabouts of each mobile workforce.
     
  • Customer Management
    All of customers’ information such as order history, service request, customer feedback and payment history can be made available in the apps.
     
  • Photo Capture
    Improve the visibility of employees in the field, also take and upload photo via the app. Only “legitimate” photos can be taken (not picture from gallery or picture taken earlier).
     
  • Operational Reporting
    Two default operational reports: photo report & visit report. Customizable operational report is available by request (e.g. sales report).
     
  • Push Message
    Supervisor can push new task/schedule in real time to mobile workforce application, including blasting the message with customized content and receiver.
     
  • Customer Coordinate
    User can input customer coordinate and help management to oversee the depth & expansion of the product (radius tolerance can be set to accommodate GPS inaccuracy).
     
  • Invoicing
    Enables mobile workforce to directly invoice customers. This feature is equipped with:
    1. Signature capture.
    2. Integration with Cashlez payment gateway.
    3. Connection to mobile/external printer.

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What types of companies can use this solution?

This solution can be used by companies in all industries, and is particularly suited to companies who have sales teams or field workers. These may include industries such as logistics, finance & banking, insurance companies and many more.

Does my company need to provide its own server?

No, this is a cloud based solution, so your company does not have to provide its own server.

Does my company need to provide a specific CAPEX?

No, your company can make the payment as a monthly OPEX.

What kind of devices support the Field Force Management?

The solution can be used on all devices that run on Android or iOS operating systems.

Is the Field Force Management bundled with other Telkomsel services?

Yes, this is a bundled solution. Businesses can choose between these bundling packages:

  • Field Force Management application + Telkomsel data package
  • Field Force Management application + Telkomsel data package + communication package (e.g. TeamPLAN)

You can also choose optional bundling with device installment or Mobile Device Management (MDM) solution.

Can the features and applications of the Field Force Management be customized?

Yes. Features and applications can be customized according to your business processes, needs, and integration with your company’s database or backend system.

How can I subscribe to the Field Force Management?

If you are an existing Telkomsel corporate user, you can contact your Telkomsel Account Manager. If you are a new Telkomsel corporate user, you can reach us through our call center at 188 or the Contact us menu option.

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  • Minimum contract is 1 year.
  • If the user stop the subscription in the middle of the contract, then the penalty will be charged.
  • This is a cloud based solution.
  • Customisation is possible according to the corporate needs.
  • Integration with backend system is a separate service and optional.

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