You check via UMB code *567#.

You can purchase packages via the the LoopKita app, or by accessing the UMB menu at *567# or by visiting www.loop.co.id.

Unfortunately, we do not support migration between our prepaid SIMs. You will be required to purchase a new Loop starter pack and receive a new number.

Yes, the tariff for Loop includes 10% (VAT).

To extend the active period of Loop card, you can top up your credit balance or buy data packages.

The activities that can be carried out to extend the active period of your Loop card are:

1. Data Package Purchase
   • All package purchases will extend the active period, based on the validity period of the package.
   • Purchasing a package during the grace period will change the card to an active card, and the active period will adjust to the validity period of the package.
   • Package purchases from all purchase channels (such as GoPay, OVO, LinkAja, Virtual Assistant, credit card, etc.) will change the grace period to be active, and the active period will adjust to the validity period of the package.
2. Get the Gift Package
   • If the number receives a certain package (gift package), the card's active period will be extended according to the validity period of the package.
   • Packages received during the grace period will change to an active period according to the validity period of the package.
3. The use of data/voice/SMS quota during the grace period will not change the active period.

The active period of the Loop card will be extended by topping up credit or buying a data package with a certain value, whether in an active period or grace period and also top-up usage of at least Rp1, with the following details:

• Credit Top-up
   

  Credit Denomination	Active Period
  Rp1 – Rp50,000	30 days
  Rp50,001 – Rp100,000	60 days
  Rp100,001 – Rp250,000	90 days
  Rp250,001 – Rp500,000	120 days
  > Rp500,000	365 days

  
   
• Data Package Purchase
   

  Quota	Active Period
  0,5GB – 1,5GB	3 days
  1GB – 2,5GB	5 days
  1,5GB – 3,5GB	7 days
  4GB	30 days
  10GB	30 days
  14GB	30 days

  
   
• After a Minimum of Rp1 Credit Usage
   

  Credit Usage for 30 Days	Active Period
  < Rp1	Entering Grace Period
  Rp5,000 – Rp50,000	30 days
  Rp50,001 – Rp100,000	60 days
  Rp100,001 – Rp250,000	90 days
  Rp250,001 – Rp500,000	120 days
  > Rp500,000	365 days