KARTU As - Prepaid Services for All

FAQ
Terms & Conditions
Quick Connect

How can I find out the status of my KARTU As price plan?

You can do so through the direct code *888# or through the MyTelkomsel app.

What is KARTU As Puas Internetan?

KARTU As Puas Internetan is an Internet data package that provides daily, weekly and monthly data for Internet, Facebook, chatting and vidio.com access, with a data quota of up to 1.5GB.

How do I top up or buy packages for my KARTU As line?

You can purchase packages via the MyTelkomsel app, or buy KARTU As packages at *100#

Can I migrate from a simPATI or Loop subscription to a KARTU As subscription?

We do not support migration between our prepaid SIMs. You will be required to purchase a new KARTU As Starter Pack and receive a new number.

Does the rate for KARTU As include tax?

Yes, the rate for KARTU As includes tax (VAT) of 10%

How do I extend KARTU As card active period?

To extend the active period of KARTU As card, make sure there is a minimum credit usage of Rp1 or by using a package quota. The activities that can be carried out to extend the active period of your KARTU As card are:

Package Activation
The package activation will extend the active period of KARTU As card according to the validity period of the package purchased.
Get the Gift Package
If the number receives a certain package (gift package), the card's active period will be extended according to the validity period of the package.

How long will the active period of KARTU As be extended after I top-up credit or buy data package?

Credit Top-up
If the credit top-up is done during the active period, it will not extend the active period. However, if the credit top-up is done during the grace period, it will extend the active period for 30 days.
Package Activation
The package activation will extend the active period of KARTU As card according to the validity period of the package purchased.

By using KARTU As SIM card, you agree to obey all TELKOMSEL services’ terms and conditions from time to time, for every service you get by using KARTU As.
TELKOMSEL has the right to change these terms and conditions any time, with a prior notice through mass media or TELKOMSEL’s official website (www.telkomsel.com).
TELKOMSEL has the right to stop the whole service or partially, including blocking the KARTU As user, if the user allegedly uses KARTU As for activities prohibited by the law and TELKOMSEL’s terms and conditions, or due to a request from an authorized party.
The registration of KARTU As SIM card has to be done correctly. If the registration is done incorrectly or does not follow the rules, TELKOMSEL has the right to deactivate the KARTU As number and all of its services.
PIN & PUK: Please use your private PIN to protect your privacy. Activate your PIN by entering Standard PIN(1234), and change it with your new personal PIN by contacting 04[Standard PIN][NEW PIN][NEW PIN]#. If you enter the incorrect PIN three times, your KARTU As number will be blocked. To unblock it, you have to enter PUK (PIN Unblocking Key) number. You can get PUK number by calling TELKOMSEL’s Customer Service.
You can activate or deactivate your internet by accessing the following codes from your smartphone:
- *363*213# for internet activation
- *363*212# for internet deactivation
Please make sure you always restart your mobile phone after accessing one of those codes. This internet activation or deactivation process will not affect your internet package.

You can view the complete terms and conditions by downloading them here.

Check Your Balance

*888#

See KARTU As Packages

*100#

Switch to Telkomsel

International Services

Promos

Value Added Services

Discover MyTelkomsel

Mobile Payment

Rewards

Connect

Get Help

Find Us

Great Value for Everyone

Choose from a Wide Range of Packages

Internet OMG! 6.5GB

Internet 15GB

Browse Packages

Telkomsel Bundling