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Customer Level is the new method of customer categorization determined based on the customer’s length of subscription (active period) and average spending. The higher your Customer Level is, the more services and special programs you can enjoy. By earning a Customer Level, all kartuHalo, simPATI, KARTU As, and Loop customers have the chance to enjoy Telkomsel services and loyalty programs according to their level respectively.
With the new Customer Level, there are more benefits you can enjoy through the best virtual assistance and more Telkomsel POIN that comes with various offers.
You can check your Customer Level via MyTelkomsel App version 4.4 and above. You will find your Customer Level on the main homepage. To download the newest version of MyTelkomsel App, please visit Android Play Store or iOS App Store.
Your Customer Level will be determined based on your length of subscription and average spending, with the following mechanism:
|Customer Level||Average Spending in 3 Months||Length of Subscription|
|Diamond||≥ Rp1,000,000||≥ 6 months|
|Platinum||Rp300,000 – Rp999,999|
|Gold||Rp100,000 – Rp299,999|
|Silver||< Rp100,000||≥ 6 months|
|≥ Rp1||< 6 months|
Your Customer Level will determine the amount of Telkomsel POIN you get, what loyalty programs you can participate in, and other services you can enjoy.
No, you will automatically earn a Customer Level based on your length of subscription and average spending.
Yes. Your Customer Level will be upgraded based on your consumption for the last 3 months. The higher your average spending is, the higher your level will be.
Your Customer Level will be upgraded every month based on our Customer Level mechanism.