1. Personal
  2. 4G LTE

  3. Upgrade to 4G

image upgrade ke 4G

Upgrade to Indonesia’s Fastest 4G Network

In just a few simple steps, you can swap your SIM for a 4G card to enjoy Telkomsel 4G LTE and get 5GB of Internet quota in 4G network.

A Convenient Way to Get Connected

You can easily register online to have your 4G card delivered to your door or simply pick one up at a your closest GraPARI store.

Register Now
upgrade to 4g

After You Get a 4G Card, Follow These Steps

Get Token/PIN from Old SIM Card

step 1

 

 

Upgrade to New SIM Card

step 2

 

 

After You Get a 4G Card, Follow These Steps

Get Token/PIN from Old SIM Card

step 1

 

 

Upgrade to New SIM Card

step 2

 

 

How to Activate

Activating 4G LTE on Android

Go to Settings > Mobile networks > Network mode and select LTE/3G/2G (auto connect)

upgrade to 4g

Activating 4G LTE on iOS

Go to Cellular > Cellular Data > Voice & Data and select LTE

You Can Also Do 4G Migration Through:

upgrade to 4g

Call center 188

upgrade to 4g

Facebook

upgrade to 4g

Twitter

upgrade to 4g

GraPARI

  • FAQ

  • Terms & Conditions

What is Upgrade to 4G card program?

Upgrade to 4G card program is a program created by Telkomsel to provide convenience for customers who want to upgrade non 4G SIM cards to 4G cards, through online mechanisms (4G card will be delivered to customer address) or offline (visiting GraPARI).

Where do I upgrade to 4G?

Upgrade to 4G card can be done by:

  • Online: www.telkomsel.com/tukarkartu4g, Facebook & Twitter Telkomsel.
  • Offline: GraPARI, MyGraPARI, MCash, Post Office, and other channels.
  • Call Center 188.

Complete information can be found on the website www.telkomsel.com/4g.

What are term and conditions to upgrade 4G card through online?

  • Upgrade 4G card through online channels applies to customers who have used a smartphone, tablet or 4G modem that has not used a 4G card and in a city that has a 4G network. For information on the 4G network, please see www.telkomsel.com/area4g.
  • Upgrading 4G SIM card through online channel only applies to Telkomsel prepaid customer (simPATI, KARTU As, and Loop) with active period more than 6 months and total spent more than Rp100,000.
  • Upgrading 4G SIM card for kartuHalo customer is only available at offline channel, such as GraPARI and MyGraPARI.

What if I can't register for upgrade 4G card through online?

  • If you cannot register online, then you are recommended to come to the nearest GraPARI. The GraPARI list that serves 4G card exchanges can be checked through http://www.telkomsel.com/grapari4g.

Will I be charged for upgrade 4G card?

You will not be charged.

How do I check my SIM card and device supports 4G network?

  • To find out the SIM card information please access UMB *888*47# then select the option “1. Cek Kartu”.
  • To find out device information please access UMB *888*47# then select the option “2. Cek Ponsel”.

What are the benefits if I exchange a 4G card?

  • You will get the best experience in accessing the internet with a stable and maximum speed with a 4G network.
  • You will also get:
    - Bonus of 5GB quota on 4G network for cards with an active period of more than 6 months and usage of more than Rp100,000.
    - 2.5GB quota bonus on the 4G network for cards with an active period of more than 3 months and usage of less than Rp100,000.

You will be charged Rp10 to get a quota bonus in the first month, and for the second until the sixth month will not be charged.

What is the 4G quota bonus?

4G quota bonus (5GB or 10GB) is a quota bonus given to customers who have exchanged non 4G cards to 4G cards and can be used on 4G device connected to the Telkomsel 4G network.

How do I get 4G quota bonus?

You have to upgrade non 4G cards to the 4G card through predetermined channels.

Will the 4G quota bonus be charged?

Yes, to get the 4G quota bonus you will be charged Rp10 in the first month, and for the second until sixth month will not be charged.

When does the 4G quota bonus apply?

The 4G quota bonus program applies since May 24th, 2019. Telkomsel has the right to close or change this 4G quota bonus program at any time without prior notice.

Will the customer who exchange 4G cards with an active period of less than 3 months get a 4G quota bonus?

No, the customer who exchange 4G cards with an active period of less than 3 months will not get 4G bonus quota.

Can 4G quota bonus be obtained more than once?

Yes, you will get 4G quota bonus in the second month until the sixth month after upgrade to 4G card.

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Prepaid number terms and conditions (simPATI, KARTU As, dan Loop):

  • Customers who are entitled to a 10GB 4G quota bonus are customers with a card validity period of more than 6 months and usage of more than Rp100,000.
  • Customers who are entitled to a 5GB 4G quota bonus are customers with a card validity period of more than 3 months and usage of less than Rp100,000.
  • Bonuses are valid for prepaid customers (simPATI, KARTU As, dan Loop).
  • 4G quota bonus applies per month for 6 months and automatically renewed.
  • Customers will be charged Rp10 to get a quota bonus for the first month, and for the second until sixth month will not be charged.
  • 4G quota bonus is not obtained if the card is in the grace period, to get a 4G quota bonus you are asked to top up first.
  • 4G bonus quota can be check on *888# with the 4G Flash name or download the MyTelkomsel application.
  • If you have another 4G quota, the 4G quota bonus will accumulate and the active quota period follows the longest active period.
  • 4G quota bonus can only be used on 4G devices connected to the Telkomsel 4G network via a 4G card.
  • 4G quota bonus can only be obtained for one IMEI device that has never been used for previous migration.
  • If during the 4G card migration process, the use of the card is not more than 3 months then you will not get 4G quota bonus.

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