Extra Health Package

Customers who fail to extend the package due to a blocked number or exceeding the limit cannot use the Halodoc benefits and will enter the grace period.

If Ekstra Telkomsel Paket Sehat fails to be extended, you will enter a grace period where the system will attempt to automatically renew the Monthly Ekstra Telkomsel Paket Sehat on the 5th, 10th, and 15th day after the service enters the grace period.

If Ekstra Telkomsel Paket Sehat customer fails to extend until the 15th day after the service enters the grace period, Ekstra Telkomsel Paket Sehat will be terminated and the customer will not be able to use all of the service benefits they have.

All benefits that customers have can be reused and the validity period of Ekstra Telkomsel Paket Sehat is valid for 30 days minus the grace period.

No, you cannot. Only 1 Ekstra Telkomsel Paket Sehat (Monthly or Yearly) can be active in 1 time period.

No, you can buy a Yearly Ekstra Telkomsel Paket Sehat after the 360-day validity period of the previous Yearly Ekstra Telkomsel Paket Sehat has been completed.

You can unsubscribe by sending "UNREG HDM" to 97000 via SMS.

You can subscribe again if you have unsubscribed via SMS or because the validity period has ended.

No, only the number that purchases the Ekstra Telkomsel Paket Sehat can use the benefits on the Halodoc application.

If there are problems related to Halodoc benefits, you can contact Halodoc customer service at (021) 31106999.

1. The price does not include tax.
2. Customers can subscribe to Monthly or Yearly Ekstra Telkomsel Paket Sehat if the previous package subscription has already ended, as long as it meets the requirements of Halodoc.
3. Teleconsultation benefit is applicable for General Practitioners and Specialists on the Halodoc application and website.
4. The benefit of medicine purchase can only be used for medicine that is prescribed from the doctor teleconsultation service.
5. Teleconsultation with doctor and medicine purchase services can be used according to the accumulated benefits and/or remaining benefits that the customer has.
6. If the doctor consultation fee or medicine purchase exceeds the benefit limit, the customer can pay for the excess using the payment options available on the Halodoc application/website.
7. If the extension of the Monthly Ekstra Telkomsel Paket Sehat fails (because the number is blocked/exceeds the usage limit), the Monthly Halodoc services will enter a grace period of 15 days.
8. During the grace period, customers cannot use teleconsultation or medicine purchase benefits until the Monthly Ekstra Telkomsel Paket Sehat has been successfully applied (the system will automatically extend the Monthly Ekstra Telkomsel Paket Sehat on the 5th, 10th, and 15th day after the service enters a grace period).
9. If the Monthly Ekstra Telkomsel Paket Sehat fails to be extended until the 15th day after the service enters the grace period, the Monthly Ekstra Telkomsel Paket Sehat will be terminated and the customer will not be able to use all the service benefits they have (teleconsultation and medicine purchase benefits). Customers will also not be charged anymore after the service is stopped.
10. After the Monthly Ekstra Telkomsel Paket Sehat has been successfully extended during the grace period, all the benefits that the customer has (teleconsultation and medicine purchase benefits) can be reused and the validity period of the Monthly Ekstra Telkomsel Paket Sehat is valid for 30 days minus the grace period.
11. Telkomsel and Halodoc have the right to hold and/or cancel the service to customers at any time if there is any act of abuse, fraud, and/or other suspicious activity found on the customer's account.
12. If you have questions regarding Halodoc benefits, please contact Halodoc Customer Service at (021) 31106999.